Most frequent questions and answers

Ordering your letter is quick and easy, simply ‘click here’  and we will guide you through our order page. It’s that simple!  

Each of our letters are individually personalised, therefore it is not possible to show you the letter before order. We ensure that our personalised letter from Santa are only the finest and will ensure you are 100% happy with them.  

Yes we do. We just need to be very mindful of the cut off dates for each individual country to guarantee Christmas delivery.  

You can fully personalise your child’s letter from Santa on our Order Page 


I have ordered more than one letter – will they all arrive together?  

For a multiply order, we will ensure all products are shipped together, but can not guarantee that all the products will arrive together.  

Ireland – 

UK – 

Rest of Europe –  

Canada – 

USA – 

Rest of World – 

Yes you can and we will do our very best to ensure it gets there before Christmas.  

Please allow 3-5 working days for delivery following your chosen postage/dispatch date and up to 7 in peak Christmas posting times.  

Yes We do not pass any of your details onto other companies. All transactions are handled via Paypal. PayPal provides a secure server (SSL) so you can be safe and secure.